Trying for the first time
Refunds are available 14 days after purchasing a membership for the first time if you decide to change your mind about the service.
Forgetting to Cancel
If you mistakenly paid for a new term (month/year) of Level Up English membership, you can get a refund for that one term within 3 days of the start of the new term. For example, if you planned on cancelling the membership but forgot, and the membership renews for £10 on March 1st. You can claim a refund by contacting us until March 3rd.
You cannot be refunded for previous terms that have already passed. For example, on a monthly membership, you cannot be refunded for February if it is now April.
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As an Instructor, You represent, warrant, and covenant that: No Submitted Content shall infringe or misappropriate any intellectual property right of a third party. But, if instructor use HEVC compression, it's the instructor's responsibility to pay the royalties to the MPEG-LA, the owner of HEVC patents as appropriate.
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