Help Page

Answers to your Frequently Asked Questions

Frequently Asked Questions (FAQ)

Getting used to the website can take a while. Don't worry! I've made a video that guides you through the basics.

You have two choices:
1. You can listen from your computer or internet browser here on the website. (Member's, click here to access)
2. You can listen through a podcast app on your phone (recommended)

To listen on your app, use the private link you received by email and paste it into your podcast app. See more instructions below. (If you didn't receive the email when you first became a member, contact me)

Not all podcast apps accept private podcasts (for example, Spotify doesn't unfortunately). Here is a list of compatible apps:

  • Apple Podcasts (iPhone only) 
  • Castbox (iPhone or Android)
  • Downcast (iPhone or Android)
  • Overcast (iPhone only) *Michael's favourite
  • Player FM (Android)
  • Pocket Casts (iPhone or Android)
  • Podcast Addict (Android only)
  • PodcastGuru (Android only)
  • Podcast Republic (Android only)
  • RadioPublic(Android or iPhone)
  • RSSRadio (iPhone only)

Apple Podcasts

1. If you use Apple Podcasts, tap "Add a Podcast by URL"

2. Paste your private link from the email you received when you first signed up

3. Tap "Subscribe"

Overcast

1. If you use the Overcast app, tap "Add URL" on the "Add Podcast" page

2. Paste your private link from the email you received when you first signed up

3. Tap "Use Password"

Castbox

1. If you use the Castbox app, paste your private link (from the email you received when you first signed up) into the search bar

2. Click "Subscribe"

To see upcoming group classes, please go to the main course page here: Group Classes Course Page (this link will only work for members)

Joining a specific class is as simple as clicking "Book your Spot"

You will then get an email confirmation with the class details.

If there is an error or you are unable to join a class, this probably means the class is already full. However, I can probably make some space for you, so just contact me and I will increase the size of the class to allow you to join.

Discord is a chat software that you can use on your computer or your smartphone. It's a way for Community Members to chat more easily.
In the video below, I'll go over some of the basics of using Discord.

If you want to use a different card to pay for your membership, follow these simple steps.

1. Click on the drop-down arrow next to your profile picture

2. Click on "My Account"

3. Click "Billing" from the left-hand menu

4. You will see your current card details here. Click "Change Card".

5. Enter your new card details carefully and don't forget to click "Save" when you're done.

I'm sorry you want to leave! But I want to make it simple for you to do so.
Follow the steps below to cancel your monthly membership with Level Up English (the photos are from the desktop version but mobile will be similar)

1. Click on the drop-down arrow next to your profile picture

2. Click on "My Account"

3. Click "Billing" from the left-hand menu

4. This page will show your billing history. Click on "Subscriptions"

5. Here, you can see your current membership, when it started and the next date for payment.

Click "Cancel" to stop your membership. You will not be charged again.

If you want to join our group classes, you have to use Zoom. If you haven't used it before, it can look confusing, but don't worry! In this video, I talk about everything you need to know.

© 2023 Level Up English Members